Manager, Web Operations

Summary

Join Acquia as a Manager of Web Operations to oversee the technical support, maintenance, and optimization of Acquia.com. Ensure a seamless, secure, and high-performing digital experience for customers and internal stakeholders. The ideal candidate will have deep technical expertise in Drupal, robust project management skills, and a passion for delivering exceptional web experiences. Manage and mentor a team of web specialists, Drupal developers, or third-party partners. Lead and coordinate web projects, including new feature rollouts, redesigns, and integrations with Acquia.com. Analyze website analytics and performance metrics to identify areas for improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Web Development, or related field; Master’s degree preferred
• 5+ years of experience in web operations, web development, or a related technical field
• Proven experience managing and maintaining websites on Drupal (Drupal 9/10 preferred)
• Strong understanding of Drupal infrastructure, module management, theming, hosting environments, security protocols, and performance optimization
• Experience with web analytics, SEO best practices, and accessibility standards (WCAG) as applied to Drupal
• Demonstrated project management skills; PMP or similar certification a plus
• Excellent communication, leadership, and problem-solving abilities
• Experience working in cross-functional teams and with third-party vendors/partners, especially Drupal agencies or contractors

Responsibilities

• Oversee the daily operations, uptime, and performance of Acquia.com
• Manage and execute routine Drupal maintenance, updates, module installations, and technical enhancements with the support of the technical team
• Monitor website health, security, and compliance with best practices and regulatory requirements, with a focus on Drupal security advisories and patches
• Serve as the primary point of contact for Acquia.com related technical issues and troubleshooting of tickets and requests
• Collaborate with Marketing and digital teams to resolve incidents and implement improvements specific to Acquia.com
• Maintain documentation and knowledge bases for Drupal processes and troubleshooting guides such as content management, roles & permissions, content auditing, etc
• Lead and coordinate web projects, including new feature rollouts, redesigns, and integrations with Acquia.com
• Manage timelines, resources, and development team to ensure on-time, on-budget delivery of key initiatives and OKRs
• Analyze website analytics and performance metrics to identify areas for improvement within Acquia.com for accessibility, seo, AI referrals, etc
• Collaborate with Designers, Content Managers, and other marketing teams to optimize user experience and conversion rates on Acquia.com
• Stay abreast of emerging Drupal modules, best practices, and web technologies to recommend strategic enhancements
• Manage and mentor a team of web specialists, Drupal developers, or third-party partners as required
• Operate in a fast-paced Kanban based environment, managing requests from Asana and JIRA from organization members
• Foster a culture of continuous improvement, learning, and innovation

Preferred Qualifications

• Familiarity with Acquia Cloud Hosting (AWS) for Drupal deployments
• Experience with DevOps, CI/CD pipelines, and version control (e.g., Git) in a Drupal environment
• Working knowledge of HTML, CSS, JavaScript, and PHP, with direct experience in Drupal theming and module development
• Understanding of AI-driven web personalization and digital experience platforms, with an eye toward Drupal integration

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs