Market Quality Administrator

Summary

Join Help at Home, a leading national provider of in-home personal care services, as a Market Quality Administrator! This remote position, based in Indiana, is responsible for establishing a high-quality care culture, ensuring compliance, and maintaining survey readiness across all locations. You will investigate client events, conduct audits, and develop corrective action plans. The role involves effective communication with managers and data management to achieve quality benchmarks. A bachelor's degree and six or more years of experience in healthcare or business administration are required. The salary range is $47,000-$50,000.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field
• Six (6) or more years of experience in healthcare or business administration position

Responsibilities

• Act as a lead role to ensure survey readiness in assigned markets
• Provide support to incident management, investigations, and corrective actions
• Evaluate client event reports to assess the risk to individuals served and track for follow-up investigation until resolution achieved
• Conduct assigned investigations of client events as required
• Conduct external, audits and reviews
• Assist in identifying quality issues which have a direct effect on services provided. Identify deficient practices based upon noncompliance with policy, regulations, etc
• Develop accurate, clear, and thorough documented findings of reviews, audits, and investigations
• Reviews and assists with completion of corrective action plans, which includes the evaluation of evidence of an implementation of corrective action plans, providing timely feedback to the market and managers throughout the corrective action plan process with accuracy
• Develop and Maintain Emergency Preparedness plans for each location within the market
• Communicates effectively with managers and other leaders
• Manage timely data collection to update the Quality and Compliance Lead on metrics to achieve benchmarks, mitigate risks, and deliver excellent customers service
• Monitor homecare expiring documents for audit purposes

Preferred Qualifications

Experience in multi-state organization preferred