Marketplace Operations And Merchandising Specialist

Summary

Join Sezzle's dynamic team as a Marketplace Operations & Merchandising Specialist! This role focuses on optimizing the Sezzle app's product marketplace to maximize revenue. You will manage promotions, create product collections, and ensure a seamless shopping experience. Responsibilities include product display optimization, troubleshooting, trend analysis, and performance reporting. The ideal candidate possesses a Bachelor's degree, merchandising experience, strong analytical and communication skills, and a results-oriented mindset. This position offers abundant career advancement opportunities within a fast-paced, innovative environment.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field
• Prior experience in merchandising, retail, or e-commerce
• Fluent in written and spoken English
• Ability to manage multiple projects simultaneously and meet tight deadlines
• Strong written and verbal communication skills to effectively collaborate with team members and external partners
• Ability to analyze sales data and customer behavior to make data-driven merchandising decisions
• Comfortable working in a rapidly changing environment and can quickly pivot when priorities shift
• Prior experience copywriting in the marketing and/or retail space

Responsibilities

• Optimize Product Display: Re-order products and collections to enhance customer engagement and maximize revenue per click
• Add Products to the Product Marketplace: Upload and maintain new products, ensuring accurate categorization, pricing, and imagery
• React to Problem Logs and Alerts: Monitor and address "report a problem" logs and other system alerts to resolve issues quickly and maintain a seamless shopping experience
• Help with Product Troubleshooting and Strategy: Investigate and resolve product-related issues while providing actionable insights to refine marketplace strategies
• Create Product Collections: Develop and manage product groupings based on seasonality, partner placements, and customer preferences
• Marketplace Trend Spotting: Stay up-to-date with industry trends and seasonal shopping behaviors. Proactively propose new collections, features, or promotions that align with emerging opportunities
• Quality Assurance Auditing: Complete daily audits of Sezzle’s product marketplace, ensuring all product information is correct and up-to-date
• Find and Activate Deals and Coupons: Identify and activate deals and coupons from top merchants, and operationally manage coupon merchandising across the Sezzle app to drive customer engagement and sales
• Conduct Competitive Analysis: Regularly benchmark Sezzle’s product marketplace against competitors and recommend new features or collections to maintain a competitive edge
• Performance Reporting: Develop and maintain regular performance reports for product collections, promotions, and other marketplace initiatives. Use insights to optimize future efforts
• Testing and Experimentation: Design and execute A/B tests to evaluate changes in product placements, promotional strategies, or collection structures. Use results to implement data-driven improvements
• Manage Product Promotion Calendar & Lifecycle Communications: Oversee a multi-channel promotion calendar, including email, mobile, and in-app product promotions
• Comprehensive Documentation: Create and maintain detailed and up-to-date documentation of all operational processes related to the product marketplace
• Copywriting: Assist with ad-hoc marketing and product marketing copywriting requests
• Operational Monitoring: Identify systematic issues to set up monitoring alerts

Preferred Qualifications

• Proficiency in using merchandising and e-commerce tools
• Understanding of basic marketing principles
• Ability to identify data-backed opportunities for improvement and suggest actionable solutions
• Prior experience using Jira and Confluence

Benefits

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