Operations Specialist

Summary

Join B-Stock as an Operations Specialist and take ownership of auction creation, listing, and quality assurance processes. You will guide clients through a custom process to maximize recovery and minimize disputes. This productivity-based role demands speed, accuracy, and attentiveness to client needs. You will strategically divide inventory into auctions, document metrics, and make independent judgments on auction approvals. Efficient workflow management and fostering positive client relationships are crucial. You will also provide recommendations for technological improvements and identify process bottlenecks. This role requires collaboration with account managers and other teams.

Requirements

• High School Diploma or GED
• Thorough attention to detail
• Excellent written and verbal English communication skills
• Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
• Experience working in a fast-paced and multi-deadline-driven environment
• Efficient and analytical with the ability to self-manage while contributing to a positive work environment
• Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
• Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into auctions

Responsibilities

• Strategically divide (i.e., “lots”) master files of inventory into discrete auctions utilizing industry standards to maximize recovery and/or velocity depending on client needs
• Document and report department and team member metrics, including, but not limited to, auctions reviewed, errors made, and classification of errors
• Demonstrate independent judgment and decision-making competencies to approve or review auctions related to shipping information, item condition, lot composition, and scheduling
• Determine and execute the best workflow to ensure auctions are created and reviewed within 24 hours of receipt from the client
• Foster productive communication with Account Managers to work together in crafting custom strategies that exceed client expectations while maintaining efficiency, accuracy, and scalability
• Cultivate positive client relationships by acting as a strategic business partner on behalf of the department and company
• Provide recommendations for improvement to existing technological tools to accommodate changes made by the client and/or improve the functionality and efficiency of the tools
• Identify and submit process bottlenecks to management for greater visibility and coordination across departments, and to develop and implement solutions
• Create Microsoft Excel macros to automate consistently repeated steps in listing or QA processes
• Assist in onboarding new sellers/locations and streamlining processes
• Provide expanded support to process and/or review additional auctions sent late by important clients as needed
• Execute ongoing and intermittent projects to the benefit of clients and internal stakeholders

Preferred Qualifications

• Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
• Knowledge of Python, MySQL, Ruby, or other popular programming languages
• Prior work experience in HTML and Magento
• Bachelor’s degree or an equivalent combination of education or experience

Benefits

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks in office