Marketplace Partner Manager

Summary

Join PointClickCare as a Marketplace Partner Manager and build strong relationships with healthcare technology and provider organizations. Manage the onboarding, support, and collaboration with vendors, guiding them through certification and go-live processes. Develop and implement strategies to grow the Marketplace program, aligning with business goals and customer needs. Monitor integration performance and adoption, driving improvements based on feedback and data. Provide regular reports and insights to leadership. Collaborate with marketing to promote integrations and represent PointClickCare at industry events. Advocate for partner success through cross-functional efforts and contribute to the growth of the Marketplace model. This high-visibility role requires strong relationship management, program management, and healthcare technology expertise. The ideal candidate thrives in a mission-driven environment focused on improving care delivery through innovation.

Requirements

• Education - B.S. or B.A. from a university or college
• Proven experience of 2+ years in client facing roles
• Relevant experience include working in consulting or service-oriented firms, or working in Partnerships, Sales, or Customer Success
• Strong technical competence and project management and organizational skills
• Sound business judgement and logic, and the ability to recognize, prioritize and triage partner-related issues
• Ability to thrive in a fast-paced, mission-driven environment
• AI Fluency and/or use of M365 Copilot

Responsibilities

• Build and maintain strong relationships with strategic integration partners in assigned categories
• Act as the primary point of contact for partner onboarding, support, and ongoing collaboration
• Facilitate regular check-ins, QBRs (Quarterly Business Reviews) and joint planning sessions with partners
• Help grow the Marketplace program and strategy in alignment with business goals and customer needs
• Engage strategically with partners, and internal stakeholders such as Product, Technical Services, Marketing and Sales to help effectively message integrated partner solutions to PointClickCare customers
• Monitor integration performance and adoption, and drive improvements based on partner feedback and data
• Provide regular reports and insights to leadership on your assigned categories performance and opportunities to grow the business
• Track KPIs such as integration adoption, partner satisfaction, and clinical impact
• Coordinate internal resources to support partner needs, including technical support and training
• Ensure alignment between partner integrations and internal product development timelines
• Provide ongoing onboarding support and consultation to identify integration opportunities that enhance patient care, provider efficiency, and data exchange
• Collaborate with marketing to promote integrations through case studies, webinars, and joint campaigns
• Represent PointClickCare at industry events, partner summits, and webinars

Preferred Qualifications

• Education - B.S., B.A., with a technology or business major, or M.B.A
• Prior experience of 2+ years in client facing roles Partnership oriented in the software or SaaS industries, or other client facing roles in healthcare technology
• Technical acumen with APIs, data exchange protocols, and integration tools
• Excellent communication and collaboration abilities cross-functionally with internal stakeholders, and externally with partners
• Experience managing cross-functional projects and external partnerships

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities