Marketplace Success Manager

Summary

Join Clipboard Health's growing team as an Account Manager, playing a crucial role in supporting both schools and substitute teachers within key markets. You will onboard new schools, build relationships with existing ones, collect and deliver feedback to maintain marketplace quality, and help onboard new substitute teachers. This high-impact role requires proactive problem-solving, diligent tracking of changes, and a deep commitment to customer success. You'll be responsible for ensuring a positive experience for both schools and substitute teachers, contributing directly to the success of the marketplace. The position offers a competitive salary and the opportunity to make a significant impact on the education sector.

Responsibilities

• Onboard and support new schools in your market
• Build relationships with existing schools in your market
• Collect and deliver sub feedback to maintain the quality of our marketplace
• Help onboard new supply
• Identify and solve customer problems
• Doing onboarding calls with schools and setting up 30-day check-ins
• Doing 30 day check-ins with schools
• Calling schools who appear happy with us to build relationships and drive referrals and utilization
• Calling schools who are having a poor experience with us to figure out how we can improve their experience
• Calling schools with low utilization to try and activate more demand
• Resolving support/tech issues that schools have as needed
• Collecting feedback from schools on subs they’ve worked with
• Helping new subs onboard to Clipboard, understand how it works and get the correct documents approved
• Packaging and providing feedback from schools to subs
• Monitoring feedback resolution to ensure our quality floor remains high
• Resolving support/tech issues that subs have as-needed
• Identifying supply gaps so we can activate more supply when schools are having a poor fill experience
• Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs

Preferred Qualifications

• Proactively gather and communicate clues from schools & subs on ways to deliver a better experience
• Diligently track changes across subs and schools to surface patterns
• Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market
• Care deeply about the success of the market
• Find a way to solve our customers’ problems, 100% of the time

Benefits

$90,000 - $140,000 total compensation depending on location and experience