Partner Success Manager

Summary

Join G2, the leading software marketplace, and become a key player in driving customer retention through strategic partner collaborations. This role demands a proven track record in partnership development and scaling, coupled with exceptional communication and relationship-building skills. You will create and execute roadmaps for the retention partner ecosystem, collaborate extensively with internal and external teams, and proactively address adoption barriers. Success in this position requires a self-starter mentality, adaptability, and a passion for fostering strong partner relationships. G2 offers a supportive and inclusive work environment with generous benefits, including flexible work arrangements, ample parental leave, and unlimited PTO.

Requirements

• 4+ years of tech-related sales, customer success or partnerships experience
• 2+ years experience developing and scaling partnerships and consistently delivering strong adoption and revenue growth
• A passion for partner ecosystems and proven hustle to get things done
• Exceptional relationship management, collaboration and communication skills
• Ability to work in a fast-paced environment with little (to none) guidance or supervision - a self-starter who exhibits passion, persistence, and integrity in all that you do
• Ability to navigate ambiguous situations and quickly adapt as environment changes

Responsibilities

• Drive Customer Retention Through Partner Collaboration
• Create short-term and long-term roadmap and vision for retention partner ecosystem that is guided by the goal of enhancing adoption and G2’s overall customer experience
• Collaborate with G2 Solutions & Success team and partners to drive adoption of integrated solutions, significantly increasing the likelihood of customer renewal and retention
• Proactively identify and address barriers to adoption, delivering creative solutions that enhance the value of partner integrations for customers
• Develop and implement joint success plans with partners to align on goals that drive customer retention and revenue growth
• Monitor and analyze partner performance to optimize program impact and provide regular updates to leadership on adoption rates, pipeline contribution, and revenue impact
• Lead cross-functional collaboration to unlock the power of partner integrations and enhance results for G2, partners, and clients
• Collaborate with Partner-side Sales, Marketing and Enablement teams to launch joint offers, account mapping, and education on our integration and joint value for customers
• Work in close alignment with G2 Product, Marketing, and Sales to bring new integrations and enhancements to existing integrations into market and drive adoption
• Collect and surface customer feedback on integrations and work closely with G2 and Partner Product teams to prioritize the most impactful enhancements
• Be a Subject Matter Expert on G2’s integration capabilities
• Build rapport with sales and partners as an expert on G2 and our partner ecosystem
• Create leverage on the Partnership team by consistently sharing new learnings and industry insights
• Proactively create new process documentation and training materials as needed

Benefits

• Flexible work
• Ample parental leave
• Unlimited PTO