Media Operations Manager

Summary

Join a dynamic team as Media Operations Manager and support paid media and activation teams throughout agency transition and change management.

Requirements

• 3-5+ years of experience in a media or marketing operations role
• Passion for mechanisms, problem solving and streamlining workflows
• Strategic thinker with strong analytical skills and a bias towards data-led decision making
• Comfortable presenting to stakeholders with verbal and written communication
• Ability to thrive in ambiguity, solve complex problems, and scale solutions effectively across an organization
• A proven track record of inventing and simplifying in cross-functional capacities

Responsibilities

• Analyzes, plans and implements short operational process improvements with long-term scale in mind
• Identifies process gaps and inefficiencies. Communicates to stakeholders and updates workflows to address those needs in a timely manner
• Researches, recommends and builds processes to aid in the translation of business objectives into functional requirements and solution design
• Supports pilot projects and internal case studies for trial usage improvement methods or approaches
• Identify and propose opportunities for automation with product tech teams, considering the end user time or cost savings
• Develop process documentation and operating instructions to internal and external stakeholders
• Develop training guides and learning videos to distribute globally at scale

Preferred Qualifications

• Major media agency or client-side paid media experience highly desirable, ideally working with global stakeholders
• Experience with Social Media Application administration including page/handle creation, ad account and user management
• An understanding of billing processes from PO management to invoice reconciliation and accruals
• Certification/Proficiency in Social Management Platforms like Sprinklr or Smartly
• Certification/proficiency in Smartsheet
• Six Sigma Certification or Agile certification
• Project/Program management certification (PMP, CAPM, CSM, etc)