Medical Administrative Assistant

Summary

Join GluCare, a leading healthcare clinic specializing in diabetes care, as a Medical Administrative Assistant! This remote position offers essential administrative and clerical support to ensure smooth clinic operations. You will manage patient interactions, appointments, medical records, and support the healthcare team. The role also involves assisting the Research Department with data collection and resolving medical inquiries. You will maintain patient records, coordinate with other departments, and adhere to clinic policies and regulations. Success in this role requires strong organizational and communication skills, along with experience in a healthcare setting.

Requirements

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows
• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment

Responsibilities

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Ensure all medical enquiries are resolved within 4 hours, maintaining a high standard of patient care
• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Review all notes for missing documentation and promptly send them to the respective physicians for completion
• Proactively create and maintain a tracker to monitor the frequency of incomplete documentation requests, enabling the identification of patterns and opportunities for improvement
• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
• Monitor the clinic’s daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
• Assist in data collection for the Research Department, ensuring accurate and timely gathering of relevant information to support ongoing studies and projects
• Collaborate with the research team to maintain organized and efficient data documentation
• Understand, follow, and support all hospital infection control guidelines and protocols

Preferred Qualifications

Certification in medical administration