Remote Medical Assistant

Summary

Join our team at Vesta Healthcare as a Care Coordinator and play a vital role in coordinating the care of members enrolled in Medicare's chronic care management program. As a customer-focused individual, you will be responsible for assisting the team in conducting outreach, assessment, and service planning to coordinate care for CCM patients. You will work closely with the supervising provider and staff to ensure compliance and provide practice support, including contacting members, caregivers, and care team members as directed.

Requirements

• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking)
• A minimum of 2 years of experience working in a healthcare setting
• The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts
• Knowledge and understanding of medical terminology
• Knowledge and understanding of chronic care management processes
• A customer service mindset for both internal and external customers
• Medical Assistant and or Medical Scribe Certification
• A strong proficiency in computer software navigation; data entry and data cleansing
• A fundamental knowledge of Google Docs, Sheets, Slides or similar

Responsibilities

• Provide practice support including: contacting members, caregivers, and care team members as directed
• Coordinating care for members of the program
• Data entry within operating dashboards, reporting and workflow platforms
• Ensure Data Quality and Accuracy

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match