Certified Medical Assistant

Summary

Join Eleanor Health as a compassionate and dedicated Certified Medical Assistant (CMA) to provide comprehensive care to individuals recovering from substance use disorders. This per diem role involves both in-clinic work in Tampa, FL, and remote work, supporting our mission of delivering virtual and in-clinic care. You will conduct member intake and assessments, assist with care plans, provide direct member care, and perform clinical and administrative duties. Collaboration with a multidisciplinary team is essential. The ideal candidate possesses strong clinical skills, excellent communication, and a commitment to improving patient outcomes.

Requirements

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program
• Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT)
• Minimum of 1-2 years of experience in a clinical setting, preferably in a substance use disorder treatment facility or behavioral health environment
• Experience with EHR systems and medical documentation
• Strong clinical skills, including medication administration, and basic laboratory procedures
• Excellent organizational and multitasking abilities
• Strong interpersonal and communication skills, with a focus on patient-centered care
• Ability to work collaboratively in a team-oriented environment
• Compassionate approach to patient care with a strong understanding of the complexities of substance use disorders
• Comfortable with ambiguity and taking on a variety of tasks, as needed

Responsibilities

• Conduct initial member intake and assessments, including social history, medical history, current medications, and overall member needs
• Assist with the coordination of member care plans, ensuring adherence to prescribed treatments and protocols
• Provide direct member care, including administering medications, injections, and other clinical tasks as directed by healthcare providers
• Support members through the intake process, monitoring for withdrawal symptoms and providing appropriate interventions
• Contributes to a unique and attractive culture that values mission-orientation, proactive initiative, ethical behavior, and collaboration
• Prepare and maintain examination and treatment areas, ensuring a clean, safe, and organized environment
• Assist healthcare providers during examinations and procedures
• Perform routine in-clinic laboratory tests, including urine drug screens, and ensure accurate documentation and reporting of results
• Manage and document member information in electronic health records (EHR) systems accurately and efficiently
• Assists with obtaining authorizations and pre-certifications as appropriate
• Fields medication questions from members and pharmacies for appropriate escalation to nursing and medical teams
• Schedule and coordinate member appointments, follow-ups, and referrals
• Maintain inventory of medical supplies and equipment, ensuring proper stock levels and functionality
• Provide member education and resources on health maintenance, medication management, and substance use disorder recovery
• Assists with front office tasks, including telephone reception, scheduling, check-in and time-of-service collections
• Participate in interdisciplinary team meetings to discuss member progress, challenges, and care strategies
• Communicate effectively with member, families, and team members, demonstrating empathy and cultural sensitivity
• Support continuous improvement initiatives and contribute to the development of best practices in substance use disorder treatment

Preferred Qualifications

Phlebotomy experience is a plus

Benefits

• Flexible PTO policy - unplug, relax, and recharge!
• 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
• Life Insurance - Both Eleanor and employee-paid options are available
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement