Senior Customer Success Manager

Summary

Join us on our mission to make data a marketing superpower as a Senior Customer Success Manager, managing a client portfolio and helping customers achieve their desired outcomes.

Requirements

• 5+ years of relevant experience in customer success or similar customer centric positions
• SaaS, Agency, or Martech experience
• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done
• A proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed
• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers
• A humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately, achieve your goals!
• Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers

Responsibilities

• Manage a client portfolio of Australia’s largest brands and agency groups
• Help our customers to achieve their desired outcomes and solve their challenges
• Ownership and responsibility to maintain and grow your portfolio of 50+ customers from mostly JAPAC countries
• Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs

Benefits

• Competitive compensation package, including equity
• Excellent work equipment
• Health care benefit and leisure time insurance
• Various external trainings to support your career development
• Sports and wellbeing allowance