Member Relations and Operations Assistant

Summary

Join the Association of the Bar of the City of New York as their full-time LRS Member Relations & Operations Assistant! This almost fully remote position (up to 6 in-office days/year) focuses on managing LRS memberships, ensuring attorney compliance, and providing exceptional customer service. You will manage applications, maintain records, respond to inquiries, utilize Office 365 and internal databases, and perform various administrative tasks. The ideal candidate possesses strong organizational and communication skills, along with experience in legal, membership management, or customer service. This role offers a competitive salary and benefits package.

Requirements

• Associate level degree or higher, or equivalent experience
• Minimum 1+ years related experience
• Strong database and PC skills, especially in Microsoft Office 365 products (will be required to take skills-based technology assessments as a condition of and prior to being hired)
• Quick learner with the ability to adapt to new software systems
• Excellent customer service
• Excellent verbal and written communication skills
• Highly organized and detail oriented
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving skills and a proactive approach to challenges
• Can successfully work collaboratively as part of a team as well as independently
• Moderate math skills and basic understanding of bookkeeping principles, such as simple payment processing and reconciliation
• Must be able to attend a few in-person evening events per year, held at the beautiful, historic Association building in Midtown Manhattan
• Candidates must be authorized to work in the United States. We are not able to sponsor visas for this role

Responsibilities

• Manage applications for LRS Panel Membership, schedule applicant interviews, and onboard new LRS members
• Manage membership records and attorney compliance with annual renewal requirements
• Respond to inquiries promptly via email and phone
• Handle live calls from LRS members, addressing their needs and inquiries
• Effectively utilize Office 365 products, including Outlook, Word, Excel, and SharePoint
• Quickly learn and proficiently use our referral database/software
• Provide outstanding customer service to both internal and external stakeholders
• Run periodic reports from our referral database/software to assess member compliance – confirming their insurance is in effect, for example -- and for marketing and other purposes
• Draft and edit correspondence to members with accuracy and professionalism
• Perform various administrative tasks as needed to support the department's operations and management team
• Organize occasional events for staff and/or members
• Process and reconcile payments in the City Bar's accounts receivable software and database
• Promptly process and track internal and external reimbursements

Preferred Qualifications

• Previous experience in a legal, membership management, or customer service role is preferred
• Experience with SharePoint is a plus

Benefits

• Generous paid time off (vacation, personal, sick time, holidays including closing this year between Christmas and New Year’s day, one day off each year for volunteer work, extra time off in the summer)
• Choice of medical plans
• Dental
• Vision
• 401K
• Life insurance
• Commuter benefits program
• Employee Assistance Program
• Short-term/long-term disability insurance
• Employee discounts