Remote Member Services Outbound Specialist

Summary

Join us in tackling healthcare for rural America! We seek a compassionate and detail-oriented Outbound Call Member Specialist to join our dedicated Member Services team. As an Outbound Call Member Specialist, you will play a vital role in supporting our mission by reaching out to prospective and current members via telephone to introduce members to Homeward’s health navigation services.

Requirements

• Minimum of 1+ years experience in a healthcare call center or appointment scheduling environment
• Exceptional attention to detail, with the ability to listen and respond appropriately to member needs and concerns
• Excellent communication skills, with the ability to interact effectively with various stakeholders and convey information clearly
• Empathetic, member-first attitude and approach, demonstrating patience and understanding in every interaction

Responsibilities

• Conduct outbound calls to prospective and current members to build awareness of Homeward’s Care Navigation services
• Schedule appointments for members using our platform, ensuring accuracy and efficiency
• Assist members in registering demographic and insurance information in our electronic health record platform
• Verify insurance coverage with members' insurance companies for all healthcare visits
• Ensure complete and accurate filing of member documents, maintaining detailed records of all transactions
• Field and appropriately transfer clinical inquiries to the Clinical team, demonstrating professional judgment and attention to detail
• Identify and execute additional projects and processes to enhance efficiency and scalability within the Member Services department
• Uphold departmental SLAs and service standards, ensuring a high level of member satisfaction
• Clearly document all member-related communication and activities for reference and follow-up

Benefits

• Competitive salary
• Equity grant
• Unlimited PTO
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement