Court Support Specialist

Summary

Join ABC Legal Service, a national leader in legal document filing, as a Court Support Specialist! This remote, US-based role involves contacting courts nationwide to ensure timely document processing. You will communicate with court personnel, manage data entry in our internal system, and collaborate with team members to improve efficiency. Daily tasks include phone calls, emails, and navigating court websites. The position requires strong communication and computer skills, and experience in customer service is preferred. We offer competitive pay, benefits, and a supportive work environment.

Requirements

• High school diploma / GED required
• Strong communication skills, both written and verbal
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes
• Document manipulation experience (PDFs)
• Ability to perform repetitive data-entry tasks with accuracy
• Ability to read, write and speak English
• Quick learner and willing to learn and grow

Responsibilities

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers
• Relay relevant, updated information from Courts to our process servers and customers as appropriate
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed
• Perform other job-related duties as assigned

Preferred Qualifications

• Legal experience preferred
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• Disability insurance
• Employee assistance program
• Referral program