Member Support Specialist

Summary

The job is for a Member Support Specialist at Wellth, a fast-growing digital health company. The role involves supporting members with any questions/issues regarding their program and addressing tech issues. The position is remote, full-time, and offers benefits such as health, dental, and vision insurance, 401(k) and FSA accounts, life insurance, PTO, and paid holidays.

Requirements

• Excellent customer service skills
• Ability to simplify information and communicate effectively, verbal + written
• Strong time management skills
• Positive attitude and sensitive to member needs, extremely empathetic and patient
• Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
• Self-motivated and goal oriented
• High degree of professionalism and collaborative attitude
• Ability to problem solve effectively
• High degree of attention to detail

Responsibilities

• Support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary
• Take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries
• Monitor Member adherence and alert the medical care teams if needed
• Make calls to help non-adherent Members get back on track

Preferred Qualifications

Bilingual, English and Spanish is a plus

Benefits

• Health, Dental, and Vision Insurances
• 401(k) and FSA accounts
• Life Insurance
• PTO and Paid Holidays