Wellth is hiring a
Member Support Specialist in Worldwide

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Member Support Specialist
🏢 Wellth
💵 $37k
📅 Posted on Jun 11, 2024


The job is for a Member Support Specialist at Wellth, a fast-growing digital health company. The role involves supporting members with any questions/issues regarding their program and addressing tech issues. The position is remote, full-time, and offers benefits such as health, dental, and vision insurance, 401(k) and FSA accounts, life insurance, PTO, and paid holidays.


  • Excellent customer service skills
  • Ability to simplify information and communicate effectively, verbal + written
  • Strong time management skills
  • Positive attitude and sensitive to member needs, extremely empathetic and patient
  • Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
  • Self-motivated and goal oriented
  • High degree of professionalism and collaborative attitude
  • Ability to problem solve effectively
  • High degree of attention to detail


  • Support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary
  • Take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries
  • Monitor Member adherence and alert the medical care teams if needed
  • Make calls to help non-adherent Members get back on track

Preferred Qualifications

Bilingual, English and Spanish is a plus


  • Health, Dental, and Vision Insurances
  • 401(k) and FSA accounts
  • Life Insurance
  • PTO and Paid Holidays
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