Merchandise Leader Specialist

Summary

Join our client, a Queensland-based growth partner specializing in AI solutions and merchandise, as their highly experienced and proactive Merchandise Leader Specialist. This hands-on leadership role requires deep industry knowledge in promotional merchandise, apparel, and decoration methods. You will manage product sourcing, quoting, supplier coordination, and client communication across multiple projects. The ideal candidate will be responsible for managing end-to-end merchandise orders and timelines, collaborating with sales and design teams, and providing exceptional client service. This part-time, work-from-home position offers a competitive compensation package including HMO, annual leave, and a Christmas bonus.

Requirements

• Proven experience in merchandise, promotional products, or apparel
• Excellent communication skills and professional confidence on calls and emails
• Strong understanding of decoration methods, product sourcing, and quoting
• Project and time management skills to juggle multiple projects
• Familiarity with tools like Hoops, Xero, and other quoting/order platforms
• Highly organised with strong attention to detail
• A self-starter who works well independently and within a team

Responsibilities

• Act as the go-to expert for all things merchandise and decoration
• Identify suitable suppliers, products, and print methods for the client's needs
• Manage end-to-end merchandise orders and timelines
• Communicate with suppliers and clients to ensure smooth order flow
• Collaborate with sales and design teams to prepare quotes and proofing
• Manage artwork, branding alignment, and prepare files for production
• Work with a range of established merchandise and apparel suppliers, while also identifying and recommending new partners as needed based on project requirements
• Coordinate project delivery, including kitting, packaging, approvals, and quality control
• Provide exceptional client service via email and phone calls
• Maintain client accounts, ensure file accuracy, and resolve service issues professionally

Preferred Qualifications

• Experience with graphic design (Adobe Illustrator & Photoshop)
• Ability to prepare artwork for decoration and oversee client design feedback
• Experience managing or collaborating with a design team
• Previous work on sublimated apparel, branding, or product mockups

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)