Appsilon is hiring a
Mid Support Engineer

Summary

The job is for a Mid Support Engineer at Appsilon, a fast-growing software house specializing in action support systems and machine learning. The role involves resolving incidents, managing client relationships, and contributing to process improvements. Requirements include relevant experience and knowledge of Linux and System Admin skills.

Requirements

• At least 3 years of experience in similar roles or other infrastructure-related roles, and preferably a Computer Science degree
• Experienced in remote work, likes remote-first working culture
• Proactive, driven personality, striving for continuous improvement of your own performance
• Well-organised and self-motivated, comfortable with ambiguity and advancing multiple projects at the same time
• Extensive experience in client-facing roles
• Detail-oriented, capable of identifying and conveying important information
• Knowledge of Linux and System Admin skills
• Previous experience with Posit tech stack

Responsibilities

• Work in collaboration with the Platform and Support Teams to resolve L1 through L3 incidents
• Collect the appropriate information and use accessible documentation to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution
• Manage client relationships
• Participate in live support calls to analyze, identify and fix incidents
• Identify, resolve and escalate system defects, trends and promote best practices
• Contribute to process and infrastructure improvements to reduce handling time, data output, and faster solutions for customers
• Update and maintain existing documentation as needed
• Work with internal project teams to support their development efforts
• Work on platform development projects

Benefits

• Base Salary: 9,000 - 11,000 PLN or USD 2,300 - 2,800 Monthly
• Total Compensation Together with Benefits: USD 2,700 - 3,200 Monthly
• Generous paid time off: Enjoy 26 days of paid holidays, plus the equivalent of public holidays in Poland, estimated at 13 days in 2024
• Comprehensive sick leave: Receive 33 paid sick days per year at 80% of your salary
• Life insurance: You and your family will be covered with life insurance
• Professional Development Budget: Unlock a 5% addition to your salary dedicated to a Professional Development Budget for activities that help you grow
• Training and conferences: Gain four paid annual days for training, conferences, events, or workshops
• Personal assistant: Benefit from AskHenry, your dedicated assistant
• Health benefits: Access private health care insurance (in Poland) or a cash equivalent if you're not in Poland
• Fitness perks: Receive a FitProfit or FitSport membership card (in Poland) or a cash equivalent if you're not in Poland
• Flexible remote work: Embrace remote work with flexible hours tailored to your time zone and family life
• Company-provided Laptop and Essential Computer Accessories for Enhanced Efficiency