Pylon is hiring a
Mortgage Operations Manager

Summary

The job is for a Platform Operations Manager - Closing/Post Closing at Pylon, a mortgage-as-a-service platform. The role involves developing workflows, managing third-party fulfillment partners, ensuring compliance, and overseeing day-to-day operations.

Requirements

• 10+ years of experience in closing and post-closing processes and managing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance
• Proven track record in developing closing and post-closing workflows, Training Materials, SOPs, SLAs, and QC measures
• Proficiency in configuring closing and post-closing systems for efficiency, quality, and compliance
• Proven track record in managing and leading decentralized teams
• Experience in the management of strategic third-party fulfillment partners
• Experience working on mortgage products within a fintech environment is strongly preferred

Responsibilities

• Develop and implement closing and post-closing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient loan closing and delivery
• Regularly access and enhance our closing and post-closing systems to ensure smooth file flow, high quality, regulatory compliance, and efficiency
• Oversee day-to-day operations with fulfillment partners, ensuring consistent loan delivery and closing
• Define and monitor productivity standards and performance goals and ensure that they are met on a monthly, quarterly, and annual basis
• Conduct second-level reviews, handle exceptions, and manage escalations to ensure quality control and on time loan funding
• Take a hands-on approach in monitoring and managing the pipeline, stepping in as needed to troubleshoot and clear any obstacles to ensure seamless file closings
• Collaborate directly with loan officers to identify and resolve closing or post-closing issues
• Act as a subject matter expert, aiding decision-making and driving product improvement
• Provide technical and guideline training, recommend areas of improvement, and conduct ongoing training as needed
• Maintain a comprehensive understanding of mortgage closing and post-closing regulations to ensure compliance

Benefits

• Ownership. : Meaningful early-stage equity in Pylon
• Healthcare. : Top-tier medical, vision & dental with support for dependents
• 401(k). : Ability to save for your future
• Flexible Time Off. : Be on when you’re on and off when you’re off
• Hardware Allowance. : $2,000 to fix up your workspace
• Annual Off-sites. : Fully paid for team off-sites in beautiful corners of the world
• At-cost Mortgages. : We’ll help you finance your next home when you’re ready