Pylon is hiring a
Mortgage Operations Manager, Remote - United States

Summary

The job is for a Platform Operations Manager - Processing at Pylon, a mortgage-as-a-service platform. The role involves developing and implementing processing workflows, overseeing third-party fulfillment partners, and ensuring compliance with regulations while driving product improvements.

Requirements

• 10+ years of experience in loan processing and managing processing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance
• Proven track record in developing processing workflows, SOPs, SLAs, and QC measures
• Proficiency in configuring processing systems for efficiency, quality, and compliance
• Proven track record in managing and leading decentralized teams
• Experience in the management of strategic third-party fulfillment partners
• Experience working on mortgage products within a fintech environment is strongly preferred

Responsibilities

• Develop and implement processing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient loan processing
• Oversee day-to-day operations with fulfillment partners, ensuring consistent loan processing and on time loan delivery
• Work closely with underwriters and other stakeholders to restructure loans when necessary to meet client needs and ensure smooth processing
• Actively engage in resolving challenging files, providing direct support to address issues and expedite the processing to ensure timely and efficient loan closings
• Define and monitor productivity standards and performance goals and ensure that they are met on a monthly, quarterly, and annual basis
• Proactively communicate trends in loan files and software usability
• Conduct second-level reviews, handle exceptions, and manage escalations to ensure quality control
• Act as a subject matter expert, aiding decision-making and driving product improvement
• Work closely with internal teams, partners, and engineering to drive product improvements and optimize the fulfillment infrastructure
• Provide technical and guideline training materials, recommend areas of improvement, and conduct ongoing training as needed

Benefits

• Ownership: Meaningful early-stage equity in Pylon
• Healthcare: Top-tier medical, vision & dental with support for dependents
• 401(k): Ability to save for your future
• Flexible Time Off: Be on when you’re on and off when you’re off
• Hardware Allowance: $2,000 to fix up your workspace
• Annual Off-sites: Fully paid for team off-sites in beautiful corners of the world
• At-cost Mortgages: We’ll help you finance your next home when you’re ready