MSP Engineer

Summary

Join our team as a Level 3 Support Engineer! This role blends technical expertise with client interaction, focusing on Microsoft 365 optimization and security. You will deliver expert support, lead technical projects (SharePoint migrations, Intune deployments), resolve escalated issues, and create comprehensive documentation. The ideal candidate possesses MSP experience, Microsoft 365 core expertise (SharePoint Online, Intune/Autopilot, PowerShell, email systems), and strong communication skills. Preferred skills include security services, virtualization, and SASE/SIEM/SOAR concepts. The position requires availability during Pacific Time business hours with flexibility for client emergencies. We offer a tight-knit team, diverse technology exposure, growth potential, and opportunities to improve client environments.

Requirements

• MSP Background
• Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
• Proficiency in time tracking and project estimation
• Microsoft 365 Core Expertise
• SharePoint Online: Template deployment and Teams integration
• Intune/Autopilot: Device management and policy configuration
• PowerShell: Regular scripting for automation and troubleshooting
• Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
• Security: Microsoft Defender and Purview experience preferred
• Compliance: M365 tenant hardening and security best practices
• Exceptional English communication skills (verbal, written, documentation)
• Experience with ticketing systems and professional client interaction
• Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
• Flexibility: Responsive during client emergencies

Responsibilities

• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
• Resolve escalated technical issues with systematic troubleshooting approaches
• Create comprehensive documentation and communicate effectively with clients at all technical levels
• Participate in project planning, scope management, and timeline development

Preferred Qualifications

• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts
• Continuous learner: Actively engaged in training, certifications, or professional communities
• Adaptable: Flexible approach to changing requirements while maintaining quality
• Results-focused: Prioritizes client outcomes over technology deployment
• Detail-oriented: Systematic documentation and delivery processes

Benefits

• Tight-knit team of experienced technical professionals
• Exposure to diverse technologies and industries
• Long-term growth potential with performance-based advancement
• Opportunity to make meaningful improvements to client environments