MSP Systems Administrator

Summary

Join our team as a hands-on MSP Systems Administrator to work remotely and deliver outstanding service while driving process improvement.

Requirements

• Minimum 3 years of experience in MSP settings
• Proficiency in server, firewall, and network troubleshooting (Hyper V, Sonicwall, Ubiquiti)
• Microsoft Server/PC products proficiency
• O365 proficiency
• Advanced networking principles knowledge
• Exceptional time management, communication, and client relationship skills
• Experience with PSA/Ticketing systems (e.g., ConnectWise PSA)

Responsibilities

• Manage and escalate complex IT issues
• Be a proactive solution finder

Preferred Qualifications

• A+ certification required; Network+, Security+, or Microsoft certifications desirable
• Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms