National Account Manager

Summary

The Account Manager at City Wide Facility Solutions is responsible for maintaining quality control, monthly client reporting, and day-to-day management of assigned national accounts while being the primary point of contact. The position requires 3-5 years of account management experience in a c-level client-facing environment, with additional qualifications such as a Bachelor's or Associate's degree preferred but not required. The role can be fully remote and offers competitive compensation, benefits, and opportunities for professional development.

Requirements

3-5 years of account management experience in a c-level client-facing environment

Responsibilities

• Serves as the primary point of contact for assigned national accounts
• Maintains quality control leadership
• Performs monthly client reporting
• Manages day-to-day management of assigned national accounts
• Represents the entire range of company products and services to assigned national accounts
• Ensures customers’ needs and expectations are met by the company in a timely manner
• Manages client complaints utilizing CRM to ensure NBD (National Business Development) Client Complaint Policy is fully utilized
• Works with Franchisees to ensure client needs are met and the full scope of work is completed
• Achieves metrics set forth and agreed upon by AM and Director of National Accounts including but not limited to client satisfaction, ancillary revenue, and client retention
• Schedules, coordinates, and leads regular business reviews for each client
• Maintains open and regular communication with clients, Franchisees, and Home Office employees
• Achieves assigned quotas to ensure growth of assigned national accounts

Preferred Qualifications

• 1-2 years of experience developing programs to sell ancillary services
• National Accounts experience a plus but not required
• Bachelors and/or Associates degree preferred, but not required

Benefits

• Competitive compensation structure including bonus
• Comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k
• Culture rich in history and collaboration within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development
• Community-based enrichment, including paid time to support charities of choice!