City Wide Facility Solutions Jacksonville is hiring a
National Account Manager
City Wide Facility Solutions Jacksonville
π΅ ~$80k-$100k
πRemote - United States
Please let City Wide Facility Solutions Jacksonville know you found this job on JobsCollider. Thanks! π
Summary
The Account Manager at City Wide Facility Solutions is responsible for maintaining quality control, monthly client reporting, and day-to-day management of assigned national accounts while being the primary point of contact. The position requires 3-5 years of account management experience in a c-level client-facing environment, with additional qualifications such as a Bachelor's or Associate's degree preferred but not required. The role can be fully remote and offers competitive compensation, benefits, and opportunities for professional development.
Requirements
3-5 years of account management experience in a c-level client-facing environment
Responsibilities
- Serves as the primary point of contact for assigned national accounts
- Maintains quality control leadership
- Performs monthly client reporting
- Manages day-to-day management of assigned national accounts
- Represents the entire range of company products and services to assigned national accounts
- Ensures customersβ needs and expectations are met by the company in a timely manner
- Manages client complaints utilizing CRM to ensure NBD (National Business Development) Client Complaint Policy is fully utilized
- Works with Franchisees to ensure client needs are met and the full scope of work is completed
- Achieves metrics set forth and agreed upon by AM and Director of National Accounts including but not limited to client satisfaction, ancillary revenue, and client retention
- Schedules, coordinates, and leads regular business reviews for each client
- Maintains open and regular communication with clients, Franchisees, and Home Office employees
- Achieves assigned quotas to ensure growth of assigned national accounts
Preferred Qualifications
- 1-2 years of experience developing programs to sell ancillary services
- National Accounts experience a plus but not required
- Bachelors and/or Associates degree preferred, but not required
Benefits
- Competitive compensation structure including bonus
- Comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k
- Culture rich in history and collaboration within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development
- Community-based enrichment, including paid time to support charities of choice!
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