National Channel Manager

Summary

Join Who Gives A Crap, a purpose-led company making eco-friendly products and donating 50% of profits to provide clean water and sanitation globally. As a National Channel Manager - B2B, you will lead strategic growth and execution of the B2B channel across wholesale, corporate, and commercial segments. This role involves developing and implementing big-picture strategies, collaborating with cross-functional teams, and driving measurable results. You will report to Michael Richards and manage a direct report, Lucia Rucabado. The position focuses on increasing market share, attracting new customers, boosting visibility, and maintaining a healthy contribution margin. This is a challenging yet rewarding opportunity to make a significant impact while working with a passionate and values-driven team.

Requirements

• As an experienced Sales Leader, you'll be a strategic mastermind, setting clear goals and KPIs, and a roadmap wizard who gets everyone on board for key initiatives
• You're a natural collaborator, leading cross-functional teams with candor, and a master at executing strategic initiatives to drive measurable results, even when juggling multiple priorities
• You'll be an extraordinary business partner, seamlessly collaborating with internal and external teams to unlock value and align on shared outcomes
• You're passionate about optimising the customer experience, using your insights to design seamless B2B journeys
• A true data-driven decision-maker, you'll leverage channel data to diagnose issues and shape commercial strategies
• Finally, your financial analysis and reporting prowess will be key to assessing profitability, evaluating promotions, and managing margin like a pro

Responsibilities

• Brainstorming epic GTM plans and hammered out Joint Business Plan (JBP) frameworks with our wholesale partners, getting them ready to launch by the end of Q2
• Getting stuck into optimising our snazzy new B2B portal experience, working with cross-functional partners on everything from reordering logic to pricing optimisation was spot on
• Cracking some new business revenue from exciting priority segments like workplaces, healthcare, and education. You're all about finding those new homes for our good-doing products!
• Diving into data to figure out how we can get more customers reordering. Maybe you even piloted a loyalty program or service tier for some of our key customer groups – because happy customers are the best customers!
• Working with our awesome CX and tech teams to streamline onboarding and make sure our self-service tools are as smooth as our toilet paper
• Leading a cross-functional squad to build out some cool new B2B programs, influencing product prioritisation to make sure we're always hitting the mark for our customers
• Navigating a few tricky conversations around trading terms or pricing disputes, always with clarity and fairness, because that's just how you roll
• Juggling a few growth opportunities with some of our longer-term strategic goals, like getting ahead on tender planning and segment expansion. You're a multi-tasking maestro!
• Converting strategic plans into measurable wins by tracking pipelines, analysing what's working (and what's not!), and coaching the team to success
• Partnering up with our finance gurus to look at customer profitability and evaluate promotion performance. Because numbers never lie, right?

Benefits

• Competitive, market informed salaries
• Meaningful support towards healthcare for our team around the world
• Generous paid leave
• Tailored learning and development opportunities
• Free toilet paper