Netsuite Business Analyst

Summary

Join Trek Travel as a NetSuite Business Analyst and become the subject matter expert for our NetSuite instance. You will focus on process improvement, automation, and efficiency, building innovative solutions and consulting with business units. Collaborate with the Director of Technology to integrate NetSuite with other systems and manage projects to prioritize multiple requests. This role requires strong problem-solving skills, excellent communication, and experience with NetSuite. Trek Travel offers a fast-paced, flexible, and fun company culture with competitive benefits.

Requirements

• 4+ years of experience in systems analyst or administrator roles supporting NetSuite ERP systems
• Strong ability to work through tough problems independently and recommend solutions
• Familiarity with NetSuite SuiteScript, SuiteFlow, SuiteBuilder, and SuiteAnalytics
• Strong understanding of financial processes
• Familiarity with database architecture and data security
• Experience with project management methodologies and processes
• Excellent communication skills – verbal & written
• Expert attention to detail, efficiency and works with a sense of urgency
• Takes initiative to continuously improve processes and is solution oriented

Responsibilities

• Serve as the subject matter expert for the ERP/CRM system (NetSuite) and the main point of contact with the ERP (Enterprise Resource Planning) system provider on modifications and bug reporting
• Provide strategic guidance on NetSuite best practices and optimization
• Access, Build, and implement business processes in NetSuite
• Manage and prioritize projects that improve efficiency and capabilities of our NetSuite system
• Interact with business process stakeholders to ensure continuous satisfaction and provide support for our NetSuite users
• Assess, recommend, and implement changes that will improve the user experience in NetSuite
• Build, maintain and work with department heads to create reports within Oracle NetSuite
• Work with department stakeholders to identify business requirements and produce UAT plans to validate functionality of new features
• Work with NetSuite developers to build new features and functionality within the NetSuite platform
• Support and create NetSuite integrations with other systems in the business where needed
• Develop custom scripts or workflows to automate processes within NetSuite, if necessary
• Monitor NetSuite system performance, and work with the provider to resolve any issues that affect system availability and performance
• Create data governance policies and strategies for data stored in NetSuite
• Document process flows in NetSuite and train end users on how to use NetSuite through recorded videos, documentation, and live trainings
• Audit and maintain NetSuite licensing with agency of record

Preferred Qualifications

• Interest in the active travel industry
• You believe in the importance of hospitality and customer service, recognizing that customers are all around
• You have a positive, solution-oriented attitude and always ask “How can I help?”
• You exude fun and flexibility while contributing to the overall success of your Team
• Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner
• Strong teamwork skills and the ability to delegate tasks to others, as necessary

Benefits

• Competitive health care
• Dental and vision insurance
• Flexible Spending Accounts (FSA)
• Short Term/Long Term Disability
• Life Insurance
• 401(k) with company match
• Competitive Paid Time Off and Volunteer Time Off package
• Paid Holidays
• Reward program for sustainable commuting to the office
• Employee discounts and outdoor industry discounts