Senior Salesforce Administrator

Summary

Join Miovision as a Salesforce Administrator and contribute to the ongoing development and improvement of our Salesforce implementation. You will be responsible for the day-to-day configuration, support, and maintenance of our CRM platform. Collaborate with internal teams to develop and deploy new processes and capabilities. This role requires a minimum of 5 years of experience as a Salesforce administrator and Salesforce Admin certifications (ADM201 and ADM211). You will need excellent project management, communication, and problem-solving skills. Miovision offers a comprehensive benefits package including health benefits, RRSP matching, a variable incentive plan, flexible work options, and more.

Requirements

• Excellent project management skills
• Demonstrated ability to meet deadlines and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate an ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce and all interconnected applications, systems, and processes
• Minimum 5 years of experience as a Salesforce administrator
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of Salesforce best practices and functionality
• Strong understanding of the platform, with the ability to build custom objects/fields, formula fields, workflows, process-builder, flows, reports/dashboards, and managing profiles/permission sets
• Strong data management abilities, including experience with Excel/GSheets and SOQL for data export, manipulation, and upsert back into the system
• A demonstrated ability to understand and articulate complex requirements

Responsibilities

• Serve as a system administrator for our Salesforce environment with 400+ users
• Handle all basic administrative functions, including user account maintenance, profile and permission management, reports and dashboards, workflows, approval processes, and other routine tasks
• Complete regular internal system audits and prepare for platform releases
• Coordinate the evaluation, scope, testing, and completion of new development requests
• Work with functional business leads to define suitable processes to support operational, administrative, and change management activities
• Assist in training new users and grow the Salesforce skill set across the organization
• Effectively act as the liaison between our users, vendors, and the application development teams
• Work independently with members of the user community to define and document development requirements

Preferred Qualifications

• Salesforce Admin (ADM201 and ADM211) certified
• Sales Cloud, Service Cloud, and Developer certifications
• Experience with Salesforce CPQ and Communities
• Previous experience working in a SCRUM or agile environment
• Salesforce development (Apex coding, Visualforce pages, Lightning components)
• Web development (HTML, CSS, Javascript)
• Big-data analysis and reporting (Excel, Power BI)
• Experience with Marketing Cloud and Pardot
• Experience with ERP systems, such as NetSuite
• Experience with project management tools such as Jira and Confluence
• Experience with building or maintaining integrations between different business systems
• Experience delegating and managing work for third-party service providers to execute

Benefits

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)
• Note: We do offer flexible onsite and remote work options