Network Security Ops Engineer

Summary

Join Toast's Integrated Security Ops Center (ISOC) team as an Engineer I and play a critical role in monitoring our cloud infrastructure for security threats. You will analyze and resolve network security alerts, provide Tier 1 support, escalate issues as needed, and perform incident resolution tasks. This remote role requires 1-3 years of experience in a SOC or security-related position and specific skills in areas such as SIEM/SOAR, network protocols, and various operating systems. The position offers competitive compensation and benefits, including a hybrid work model. The ideal candidate will possess strong communication and collaboration skills and relevant certifications. This role offers a Sunday-Thursday schedule (1:00 PM - 10:00 PM EST).

Requirements

• 1-3 years experience in a Security Operations Center (SOC) or a security related role is required
• Experience working with a SOAR or SIEM, supporting incident monitoring, analysis and response
• Understanding of security concepts and technologies including firewalls, intrusion detection systems, malware outbreaks, network intrusions and unauthorized access attempts
• Knowledge in common network protocols (TCP/IP, DNS, HTTP/HTTPS etc.)
• Familiarity with various operating systems such as Windows, macOS and Linux
• Experience with Splunk, AWS, Recorded Future, Orca Security, CrowdStrike (EDR), Torq, DataDog, Jamf or Microsoft Intune
• Excellent listening and communications skills, both verbal and written
• Ability to provide and maintain detailed documentation in each ticket
• Organized, detail oriented and self-motivated
• CompTIA Network+ and CompTIA Security+

Responsibilities

• Analyzing, troubleshooting and resolving network security alerts detected by monitoring using data from monitoring/diagnostic tools and providing detailed notes on triage efforts for incidents
• Provide Tier 1 Networking and Security operational support to meet compliance and security requirements
• Escalate alerts as needed that require higher level support
• Perform incident resolution tasks based on approved Standard Operating Procedures (SOPs)
• Respond to and resolve automated alerts generated from our monitoring system in a timely fashion
• Exercise the ability to learn quickly and retain knowledge while striving for constant improvement and development
• Other duties and responsibilities as assigned

Preferred Qualifications

Hands-on experience with entry level troubleshooting of Cisco Meraki/Ubiquiti Unifi or equivalent routers/WLAN devices

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• The base salary range for this role is listed below. The starting salary will be determined based on skills and experience
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible)
• $54,000 — $86,000 USD
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs