Noc Support Administrator

Summary

Join Pythian's Global Support practice as a NOC Support Administrator in Bengaluru, working in a hybrid or remote capacity. You will be part of a team providing comprehensive support for managed database and application infrastructure operations. Responsibilities include monitoring application performance, responding to incidents, coordinating solutions, and maintaining knowledge of ITSM tools. The role requires at least two years of experience in a similar position, experience in a 24/7 environment, and familiarity with GCP, Linux, Windows, and network administration. Pythian offers a competitive compensation package, including a shifted work time bonus, annual bonus plan, training allowance, professional development days, three weeks of paid time off, flexible working hours, and equipment for remote work.

Requirements

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Ability to handle stressful situations with a level headed approach
• Excellent English communication skills including verbal and writing skills
• Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• A curious mindset with the tenacity to fully diagnose why something went wrong

Responsibilities

• Provide Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

Preferred Qualifications

• SQL Server knowledge
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies
• Relevant courses and certifications (MCSE, CCNA)

Benefits

• Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
• Annual training allowance
• 2 paid professional development days
• 3 weeks of paid time off
• Flexible working hours
• Laptop with your choice of OS
• Budget to personalize your work environment