Noc Support Administrator

Summary

Join Pythian's Global Support practice as a NOC Support Administrator and contribute to a 24x7 team providing comprehensive support for managed database and application infrastructure. You will monitor application performance, respond to incidents, and escalate issues according to established protocols. This role requires a minimum of two years of experience in a similar role and familiarity with Linux and Windows environments. You will be responsible for troubleshooting operational problems, administering daily checks, and communicating with customers and team members. Pythian offers a competitive compensation package, including a shifted work time bonus, annual bonus plan, training allowance, professional development days, three weeks of paid time off, flexible working hours, and equipment for remote work.

Requirements

• Have a minimum of 2 years of experience in a similar role
• Be able to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• Have GCP background experience operating in a Linux environment
• Possess familiarity with Windows, Linux and Network administration concepts
• Be able to handle stressful situations with a level headed approach
• Have excellent English communication skills including verbal and writing skills
• Be able to multitask and have the capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• Have a curious mindset with the tenacity to fully diagnose why something went wrong

Responsibilities

• Provide Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

Preferred Qualifications

• Have SQL Server knowledge
• Have experience working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Have Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies
• Have relevant courses and certifications (MCSE, CCNA)

Benefits

• Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan
• Annual training allowance
• 2 paid professional development days
• 3 weeks of paid time off
• Flexible working hours
• Equipment for working from home including a laptop with your choice of OS, and budget to personalize your work environment