Office Administrator

Summary

Join Aprio's Business Operations team as an Office Administrator and provide high-level administrative support to the Schaumburg, IL office. Manage the front desk, ensuring smooth client flow and information exchange. Multitask effectively while maintaining complex schedules. The role blends administrative and customer service skills, supporting both clients and the internal team. Responsibilities include managing the office calendar, handling correspondence, maintaining filing systems, ordering supplies, and planning office events. The ideal candidate is resourceful, a problem-solver, and highly organized.

Requirements

• High school diploma or equivalent; additional education or certification in office administration is a plus
• Excellent communication and interpersonal skills
• Strong organizational abilities with attention to detail
• Professional demeanor and a customer-centric attitude
• Ability to handle confidential information with discretion and integrity
• Time management skills to prioritize tasks and meet deadlines
• $25 - $31 an hour

Responsibilities

• Greet clients and visitors in a friendly and professional manner
• Answer and direct incoming phone calls, taking messages or transferring calls as necessary
• Maintain a neat and organized reception area
• Assist clients with inquiries, appointments, and basic questions
• Schedule appointments as needed
• Ensure client confidentiality and handle sensitive information with discretion
• Manage and maintain the office calendar, scheduling appointments and meetings for team members
• Prepare outgoing mail, sort and distribute incoming mail, faxes, and other correspondence
• Maintain electronic and paper filing systems for client records and office documents
• Assist with scanning of client and firm documents
• Engagement letters as needed, paper extensions and paper returns as needed
• Monitor and order office supplies, ensuring inventory is well- stocked
• Order snacks and drinks and restock as needed
• Order busy season meals as needed, assist with set-up and clean- up
• Keep the office clean, organized, and presentable for clients and staff
• Submit work orders and report any maintenance issues to the appropriate personnel
• Maintain office equipment, place service calls, order supplies
• Maintain common areas, refrigerators, vending, refreshment equipment and order supplies as needed
• Assist with parking decals and access cards as needed
• Schedule and Plan office events as coordinated by the corporate office
• Maintain consistency in events across offices

Preferred Qualifications

• Previous experience in a receptionist or administrative role is preferred
• Knowledge of tax-related terminology and procedures is advantageous
• Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with tax software is beneficial

Benefits

• Medical, Dental, and Vision Insurance on the first day of employment
• Flexible Spending Account and Dependent Care Account
• 401k with Profit Sharing
• 9+ holidays and discretionary time off structure
• Parental Leave – coverage for both primary and secondary caregivers
• Tuition Assistance Program and CPA support program with cash incentive upon completion
• Discretionary incentive compensation based on firm, group and individual performance
• Incentive compensation related to origination of new client sales
• Top rated wellness program
• Flexible working environment including remote and hybrid options