Client Director

Summary

Join ServiceNow, a global leader in AI-enhanced technology, and lead the charge for one of our largest clients. In this role, you will provide strategic leadership and partnership, developing ServiceNow solutions based on customer needs and leading large virtual teams. You will build strong relationships across the client organization, from project teams to the C-suite, and develop a clear roadmap for success. This position requires achieving financial targets, including licenses, renewals, and professional services. The ideal candidate will have extensive experience in client management, aligning account strategies to revenue opportunities, and leading complex projects that deliver significant value. You will also need experience in bringing new technology to market and a strong understanding of how AI will transform the world of work.

Requirements

• Experiencing in building a deep understanding of a customer business challenges and opportunities, positioning transformational capability to address these and working with a complex eco system to execute on the opportunity. You will have examples of executing on very ambitious projects that deliver significant value to the client and your organisation
• Experience in bringing new technology to market and a strong perspective on how AI and Agentic AI will transform the world of work and customer experience (include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function and industry)
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team

Responsibilities

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services