Officer, Trust Administration

Summary

Join our leading Investor Services group in Mauritius as a Trust Fund Administrator! This key support role focuses on the day-to-day administration of client transactions, document management, and other trust-related functions. You will manage client transaction packs, maintain distribution trackers, and ensure accurate document filing. Responsibilities also include preparing resolutions and minutes, assisting with bank account setups, and supporting regulatory compliance. The ideal candidate possesses strong trust administration experience, excellent communication skills, and meticulous attention to detail. This is a full-time position offering flexibility in working hours.

Requirements

• Proven experience in trust fund management or administration, ideally with a focus on transactions, document management, and compliance
• Strong proficiency with document management systems
• Excellent organizational skills and the ability to manage multiple tasks and priorities
• Strong attention to detail and ability to maintain accurate records and filing systems
• Strong communication skills, both written and verbal, with the ability to interact professionally with clients and team members
• Ability to work independently, as well as part of a remote team, with strong follow-up and problem-solving skills
• A relevant qualification in business administration, finance, or a related field
• Minimum of 5 years’ experience in trust fund administration or a similar administrative role within a financial services environment

Responsibilities

• Prepare Client Transaction Packs: Organize and compile all necessary documents for client distributions (transaction instructions, approval forms, etc.)
• Maintain Distribution Tracker: Regularly update the distribution tracker with relevant details like amounts, payment instructions, and execution dates
• File Documents: Ensure all transaction-related documents are accurately filed in the relevant client folders
• Create and Organize Shared Folders: Set up a consistent folder structure for all client documents
• Upload and Track Documents: Upload client transactions, correspondence, and reports to the internal systems, ensuring all documents are accounted for
• Data Migration: Review client folders and ensure documents are correctly categorized and migrated online
• Prepare Standard Resolutions and Minutes: Draft resolutions and meeting minutes for trust-related decisions, ensuring accuracy and timely filing
• File Resolutions and Minutes: Upload completed resolutions and minutes and maintain an organized filing system
• Assist with New Bank Accounts: Help gather documents and coordinate the opening of new client bank accounts
• Update 5-Series Database: Ensure new bank account details are accurately recorded in the 5-series system
• Ebanking Access Setup: Assist with setting up secure Ebanking access for client accounts
• Regulatory Compliance Assistance: Support FATCA/CRS reporting and ensure timely regulatory filings
• Client Communication: Draft and upload client communications (e.g., confirmations, updates)
• Audit & Billing Support: Prepare audit packs and invoices, ensuring proper filing
• Regular Progress Updates: Provide the Zurich team with updates on task status, including any issues or delays
• Task Prioritization: Work with the Zurich team to prioritize tasks and ensure deadlines are met

Preferred Qualifications

Experience with FATCA/CRS reporting, regulatory filings, and client onboarding processes is highly desirable

Benefits

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues