Onboarding Account Executive

Summary

Join PartsTech, an OEC company, and contribute to the success of our automotive e-commerce platform. As a Client Onboarding and Account Management professional, you will provide onboarding support to new clients, manage existing accounts, and enhance customer engagement and retention. You will establish and develop strong customer relationships, deliver product demonstrations, and identify upsell opportunities. Data analysis and collaboration with internal teams are key aspects of this role. Your responsibilities include maximizing customer adoption, resolving customer concerns, and improving onboarding processes. This position requires a bachelor's degree or equivalent experience and at least 3 years of experience in a client relationship role.

Requirements

• A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Business Administration, or related discipline
• At least 3 years of experience in a client relationship role such as account management, customer success, or sales, with prior success acting as a trusted business advisor, experience using a variety of business intelligence tools to understand and analyze data, and proven ability to process vast amounts of data into meaningful information
• Strong collaboration and partnering skills
• Ability to effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables
• Detail oriented
• Ability to rapidly learn and incorporate new concepts, business models and technologies in day-to-day work
• Impeccable customer service skills, and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration
• Knowledge of best practices in customer service and retention
• Passion for supporting customers to get the most out of their experience
• Ability to perform job duties in a self-directed manner and proactively move work and decisions forward
• Flexible and adaptable approach to work, and can easily adjust to shifts in priorities as the needs of the business change

Responsibilities

• Establish and develop customer relationships that promote retention and loyalty, providing technical and product support, while improving upon areas of dissatisfaction
• Deliver insights and solutions, showing clients the value of products
• Engage in product demonstrations and upsells opportunities with existing customers
• Establish and maintain relationships with individuals in partner organizations to onboard mutual customers
• Respond to client requests and advise on optimal solutions
• Analyze customer data to improve the overall customer experience
• Schedule and conduct product demonstrations for new customers
• Make recommendations to improve the new customer onboarding processes
• Serve as the primary point of contact between clients and the organization
• Handle and resolve customer requests and concerns
• Maximize customer adoption
• Collaborate with product design and product development to drive customer engagement, adoption, and retention

Preferred Qualifications

In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree

Benefits

• Flexibility - whether it's remote work or a hybrid or in-person role
• Strong sense of camaraderie and community that celebrates both individuals and team-driven contributions
• Empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment