Onboarding Advisor

Summary

Join UENI as an Onboarding Advisor and help customers succeed in the digital world! Guide customers through 1-hour video calls, teaching them to use their new websites effectively. Provide personalized guidance, troubleshoot technical issues, and educate customers on best practices. Gather feedback to improve the onboarding process and contribute valuable insights. This role requires excellent communication, customer-centric approach, and basic technical proficiency. Only candidates based in Central/South America will be considered.

Requirements

• Possess strong verbal and written communication skills to explain technical concepts in a clear and understandable manner
• Have a customer-first mindset with a genuine desire to help customers succeed in their online endeavors. Be passionate about technology and small businesses
• Have a basic understanding of website-building tools and online platforms
• Possess a fundamental understanding of design principles and the ability to recognize and recommend design improvements on websites
• Have the ability to troubleshoot and resolve customer issues efficiently and effectively
• Be flexible to adapt to evolving product features and customer needs
• Have the capacity to empathize with customers and understand their unique challenges and goals
• Possess strong organizational skills and the ability to manage multiple customer onboarding communication streams efficiently
• A high school diploma or equivalent is required
• Strong verbal and written communication skills in English
• The person chosen for this role can work 8 hours uninterrupted per day, up to 5 days per week, with 1 of the days on either Saturday or Sunday (11am - 08pm EST)

Responsibilities

• Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites
• Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website
• Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process
• Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies
• Gather feedback from customers to improve our onboarding process and provide valuable insights to our product and development teams
• Create and maintain onboarding documentation and resources to help customers navigate their websites independently

Preferred Qualifications

• A bachelor's degree in a related field
• Prior experience in customer service, support, sales, or a related role
• Additional language skills

Benefits

• Promotions
• Remuneration progression
• Performance bonuses