Onboarding Advisor

Summary

Join UENI as an Onboarding Advisor and help customers succeed in the digital world! Guide customers through 1-hour video calls, teaching them to use their new websites effectively. You'll provide personalized guidance, troubleshoot issues, and educate customers on best practices. This role requires excellent communication, customer-centricity, and basic technical proficiency. The position is based in Central/South America, with flexible schedules available. Top performers are rewarded with promotions, remuneration progression, and performance bonuses.

Requirements

• Possess strong verbal and written communication skills to explain technical concepts in a clear and understandable manner
• Have a customer-first mindset with a genuine desire to help customers succeed in their online endeavors. Be passionate about technology and small businesses
• Have a basic understanding of website-building tools and online platforms
• Possess a fundamental understanding of design principles and the ability to recognize and recommend design improvements on websites
• Have the ability to troubleshoot and resolve customer issues efficiently and effectively
• Be flexible to adapt to evolving product features and customer needs
• Have the capacity to empathize with customers and understand their unique challenges and goals
• Possess strong organizational skills and the ability to manage multiple customer onboarding communication streams efficiently
• A high school diploma or equivalent is required
• Strong verbal and written communication skills in English
• The person chosen for this role can work 8 hours uninterrupted per day, up to 5 days per week, with 1 of the days on either Saturday or Sunday (11am - 08pm EST)

Responsibilities

• Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites
• Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website
• Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process
• Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies
• Gather feedback from customers to improve our onboarding process and provide valuable insights to our product and development teams
• Create and maintain onboarding documentation and resources to help customers navigate their websites independently

Preferred Qualifications

• A bachelor's degree in a related field
• Prior experience in customer service, support, sales, or a related role
• Additional language skills

Benefits

• Promotions
• Remuneration progression
• Performance bonuses