BitGo is hiring a
Onboarding Associate
BitGo
π΅ ~$48k-$59k
πSingapore
Please let BitGo know you found this job on JobsCollider. Thanks! π
Summary
The Onboarding Associate role at BitGo involves conducting due diligence checks, providing customer service, and working closely with internal teams to ensure compliance with AML/KYC requirements. The role supports APAC onboarding requirements and reports to the CEO/Director of Operations.
Requirements
- Bachelorβs Degree and an advanced degree or certification
- 2-3 years of experience in the financial services sector or handling end-to-end onboarding of new/existing customer accounts; knowledge and experience in collection of Know Your Customer (βKYCβ) information and managing the customer onboarding would be an advantage
- Highly effective verbal and written communications
- Strong customer service skills
- Accuracy and attention to detail
- Highly organized with work tools like emails, spreadsheets, databases
- Extremely high sense of urgency when servicing external and internal clients
- Analytical skills, positive attitude, listening and problem-solving skills
Responsibilities
- Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures, and regulatory guidelines
- Providing high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process
- Involvement in account acceptance/reviews, account opening procedures, distribution, and closing account procedures
- Working closely with internal teams to ensure a cohesive approach to customer onboarding and account administration
- Participating in internal and external training programs related to AML/CFT and other subjects that may form part of the day-to-day work requirements
Benefits
- Competitive base salary, bonus, and stock options
- Computer equipment to suit your needs
- Generous paid time off
- Great colleagues and inspiring startup environment
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Please let BitGo know you found this job on JobsCollider. Thanks! π