Onboarding Enablement Manager

Summary

Join Mercury, a rapidly growing fintech company, as their Onboarding Enablement Manager. You will lead and expand the Onboarding Enablement function, encompassing Quality Control (QC) and Learning & Development (L&D). This role involves building team structures, defining roles and responsibilities, and establishing key policies and workflows. You will mentor senior individual contributors, ensuring clear expectations and goal setting. The position requires collaboration with cross-functional teams and tracking the impact of enablement initiatives. This is a high-impact opportunity for someone who thrives in ambiguity and enjoys building new functions from the ground up. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs
• Bring at least 2 years of people management experience, including hiring and developing senior individual contributors
• Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up
• Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving
• Excel at managing multiple projects and priorities, with strong organizational and execution skills
• Communicate clearly and confidently, both in writing and verbal settings
• Demonstrate strong ownership and bring a thoughtful, empathetic leadership style

Responsibilities

• Lead and grow the Onboarding Enablement function, starting with our existing QC Specialists and building out a brand new L&D team
• Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as Onboarding scales
• Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development
• Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices
• Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams
• Work collaboratively and build strong relationships with cross-functional teams & Onboarding team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs
• Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy

Benefits

• Base salary
• Equity (stock options)
• Benefits