Sales Enablement Manager

Summary

Join Multiverse as a Sales Enablement Manager (Onboarding) and lead onboarding strategy, delivery, and iteration for the fast-growing Sales and Customer Success teams across EMEA. You will ensure every new hire, from BDRs to Account Managers to Sales Leaders, ramps with clarity, confidence, and impact. This role is ideal for someone who enjoys program building, prioritizes first impressions, and is passionate about helping others succeed. You will work closely with GTM leaders, Product Marketing, and RevOps to design a seamless, role-specific onboarding experience that accelerates time-to-productivity and sets the tone for long-term success.

Requirements

• 3+ years in Enablement, Learning & Development, or quota-carrying Sales roles in a high-growth tech environment
• Proven experience designing or managing sales onboarding programs with measurable business impact
• Strong grasp of adult learning principles, instructional design, and facilitation techniques
• Familiarity with sales methodologies such as Command of the Message, MEDDPICC, or Challenger
• Excellent project management, content development, and stakeholder engagement skills
• Fluent in enablement tools and systems (e.g., Gong, Salesforce, Guru, LMS platforms)
• Creative, proactive, and passionate about helping teams thrive through structured, human-centered onboarding

Responsibilities

• Own and continuously evolve onboarding programs across all Sales segments in EMEA (BDRs, AEs, AMs, and Sales Managers)
• Design and deliver modular onboarding paths that balance global consistency with regional and role-specific needs
• Develop field-relevant, high-impact content (e.g., playbooks, quick starts, manager toolkits) to support new hire success
• Partner with hiring managers to ensure every onboarding cohort is well-supported and goal-aligned
• Facilitate or coordinate live sessions for onboarding cohorts—including product, messaging, tools, process, and methodology
• Leverage LMS, Notion, Gong, and async tools to create engaging learning experiences within the flow of work
• Standardize onboarding operating rhythms (kickoffs, wrap-ups, feedback loops) for consistent learner experience
• Equip frontline managers with the tools, training, and communication flows they need to coach new hires effectively
• Launch manager onboarding guides, enablement kits, and coaching cadences that reinforce early rep performance
• Act as a trusted partner to sales leadership on team readiness, coaching expectations, and onboarding success
• Define and track onboarding KPIs, including time-to-first-deal, early-stage pipeline generation, and manager engagement
• Use Gong insights, survey data, and performance analytics to refine programming and prioritize improvements
• Collaborate with RevOps to build onboarding dashboards and share regular reporting with key stakeholders
• Partner with Product Marketing and Commercial Strategy to integrate new product, messaging, and process changes into onboarding
• Work with Enablement, Ops, and Talent teams to deliver a consistent and scalable new hire experience
• Support onboarding planning for large-scale moments (e.g., new segment launches, hiring spikes, GKO onboarding tracks)
• Launch revamped onboarding programs for at least two roles or segments (e.g., BDRs, AEs)
• Achieve ≥4.3/5 onboarding satisfaction score in post-program surveys
• Reduce ramp time to first deal or key milestone by 15–20% compared to previous cohort baseline
• Implement manager enablement playbook with 75%+ adoption across pilot teams
• Deliver onboarding cohort health summaries and insights to GTM leaders monthly
• Drive 20%+ improvement in early-stage pipeline creation or deal progression among new hires
• Launch consistent onboarding paths for Sales Managers and CS segments
• Improve tool adoption (Gong coaching comments, LMS completions, Guru views) across onboarding cohorts
• Maintain onboarding NPS ≥8.5 from hiring managers and team leads
• Establish onboarding as a trusted, scalable engine for rep success across the EMEA region

Benefits

• 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
• Private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
• Weekly socials, company wide events and office snacks!