Onboarding Lead

Summary

Join AirGarage as their Onboarding Lead and own the end-to-end onboarding experience for new partners. You will orchestrate a smooth transition to AirGarage’s platform, acting as the main point of contact for all stakeholders. This highly cross-functional role requires meticulous organization, excellent communication, and a commitment to delivering an exceptional partner experience. You will own the launch process for new properties, develop onboarding plans, and coordinate across various teams. You will also be the point of contact for partners and stakeholders, drive internal execution, measure and improve the onboarding experience, and create and refine client-facing onboarding materials. This role offers the opportunity to work in a fast-paced startup environment and make a significant impact on the company's growth.

Requirements

• 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment
• Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams
• Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes
• Ability to think critically, solve problems proactively, and stay calm under pressure
• A genuine desire to create great experiences for partners and internal teams alike

Responsibilities

• Own the Launch Process for New Properties
• Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch
• Develop and execute detailed onboarding plans tailored to each property
• Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met
• Be the Point of Contact for Partners and Stakeholders
• Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process
• Proactively manage communications and set clear expectations around timelines and deliverables
• Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs
• Drive Internal Execution and Accountability
• Ensure that all internal teams involved in onboarding are aligned and working toward the same goals
• Surface blockers, escalate issues, and solve problems in real time to keep projects on track
• Implement and refine playbooks to improve onboarding speed, consistency, and quality
• Measure and Improve the Onboarding Experience
• Gather feedback from partners and internal teams to continuously improve the process
• Work with leadership to scale the onboarding function and build a repeatable, scalable system
• Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches
• Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process
• Create and Refine Client-Facing Onboarding Materials
• Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types
• Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values
• Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase
• Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey
• Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows

Benefits

• Equity: Have a stake in the business that you’re helping to build and grow
• Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America
• Health insurance: We offer health insurance and currently cover 85% of the cost of medical plans for the primary employee and 50% of the cost of plans for dependents
• Home office setup: Get a laptop + additional equipment needed to set you up for success
• Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year
• 401k: Make financial planning right for you with a 401k retirement savings program
• Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, and Austin
• BookGarage: Our team loves to learn and grow together so join us for our optional recurring book club
• Room to grow: Our team will be orders of magnitude larger within a few years, as a part of our foundational team you'll have opportunities to grow with us
• Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities
• Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities