Onboarding Manager

Summary

Join Remote as a Manager, Onboarding Operations APAC and make a difference in the global employment space. This role involves managing a high-volume team, ensuring high-quality onboarding for customers' employees. You will need extensive experience in high-volume operational work, people management, and APAC employment laws. Success requires strong leadership, problem-solving skills, and the ability to scale operations. The position is fully remote, offering a competitive salary and benefits package. Remote values a diverse and inclusive workplace and encourages applications from all backgrounds.

Requirements

• Demonstrated People Management experience in a high-volume operational team, in the APAC region and developing operational employment processes in conjunction with team
• Deep understanding of APAC country employment and/or labour laws, benefits/payroll processes, and employment contracts
• A people-first leader that can operate entirely independently and take responsibility for the results of the team
• Strong sense of ownership. Accountable for the performance of your team, and to drive improvement while living Remote’s values
• Calm under pressure and able to hold difficult conversations
• Decision maker. Uses data to drive decision making and escalates where appropriate
• Team orientated, builds trust with direct reports and empowers them to do their best work
• Pragmatic and flexible approach to challenges, able to iterate and think strategically
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact. This is not a corporate environment, this is a modern tech company
• Excited by the constant change and growth working in a startup company brings
• Writes and speaks fluent English

Responsibilities

• Provide guidance and mentorship to the APAC Onboarding Operations team
• Be responsible and accountable for the performance of the APAC Onboarding Operations Specialists and support team, ensuring the highest quality standards and that targets are met
• Motivate your team, hold difficult conversations, resolve conflicts, conduct performance reviews, and provide input into discussions around individual performance
• Act as escalation point for Onboarding challenges arising within APAC, working cross-functionally to ensure solutions are found and improvements implemented. Escalate to leadership where required
• Work collaboratively with Managers within your region, and across others, to instigate and push forward operational change projects
• Utilize data to drive decision-making and to track your team’s performance. Produce regular reports for Onboarding Operations leadership, along with recommendations for alignment with our strategic goals
• Continuously identify and implement improvements to our processes and the customer experience, working collaboratively across teams
• Serve as a subject matter expert on Customer's employee onboarding and escalations, ensuring employee information is current, kept safe, and confidential
• Support reporting, audit, compliance, and data integrity initiatives
• Identify and roll out automation opportunities in existing workflows
• Be able to go from “scout to scale” and actually start things up

Preferred Qualifications

• Previous start-up experience or hyper-growth experience
• International people operations experience and an HR Generalist background
• Fluent in multiple languages
• Understanding Employment Agreements in multiple countries/jurisdictions
• It's not required to have experience working remotely, but is considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces
• Base salary between $42,400 USD to $95,400 USD