Onboarding Manager

Summary

Join SevenRooms as an Onboarding Manager to develop and implement client onboarding strategies. You will manage all client onboarding activities, from project kick-off to launch, ensuring timely product adoption. This role involves project management of diverse implementation projects, collaborating with stakeholders to achieve client goals, and acting as a product expert. Success in this position requires 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology, along with strong communication, critical thinking, and project management skills. The role demands comfort in a fast-paced startup environment and collaboration with various teams. SevenRooms offers a supportive and inclusive work environment.

Requirements

• 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

Responsibilities

• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
• Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
• Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
• Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Benefits

• #LI-Remote
• #BI-Remote