Junior Technical Onboarding Manager

Summary

Join Milk Moovement as our Onboarding Manager and ensure a smooth client transition. You will support the client onboarding process, conduct training demos, collaborate with the development team, and monitor client health. This role involves managing projects, building client relationships, and translating business needs into technical requirements. We are looking for someone with 2+ years of project management experience in a SaaS scale-up, strong client relationship skills, and experience in customer success. Milk Moovement offers competitive salaries, equity, unlimited paid vacation, health benefits, remote work, flexible hours, and various other perks.

Requirements

• 2+ years of project management experience at a high-growth SaaS scale-up
• A proven ability to manage competing projects and meet deadlines while ensuring clients achieve their milestones
• Strong client relationship-building skills
• Experience driving value for clients and navigating new platforms with ease
• A background in Customer Success, with experience managing accounts, onboarding clients, and ensuring their long-term success
• The ability to travel within Canada and the United States

Responsibilities

• Support implementation of new accounts by conducting initial platform setup and ensuring clients reach milestones as they prepare for launch
• Lead 1+ hour-long live training demos for clients
• Collaborate with the Development Team to prioritize tasks and meet onboarding goals
• Follow up with clients post-launch to maintain a pulse on our client base
• Develop and report on internal and external metrics to monitor client health post-go-live
• Translate business needs into technical requirements
• Manipulate and analyze data to meet diverse objectives

Preferred Qualifications

• Experience in the dairy or agriculture industries
• Knowledge of supporting development processes, including bug resolution or identifying new features
• Experience working in a high-growth SaaS company

Benefits

• Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards
• Equity - Stock option plan on a standard 4 year vesting schedule with a 1 year cliff
• Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you
• Health (mental & physical), dental, & HSA coverage across North America
• Remote work environment - work from home or from one of our hubs in Halifax and St. John’s
• Flexible hours - night owl or early riser? No problem
• Tools - need the latest and great software to perform more efficiently? Ask and you shall receive
• Quarterly culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting