Onboarding Manager

Summary

Join our growing Onboarding Team as an Onboarding Manager! Based in London with flexible work-from-home options, you'll play a crucial role in onboarding customers using our industry-leading sensor technology. This position offers opportunities for professional development and advancement within a world-class AI research team. You will work with the Workshop & Technical Operations team to execute complex onboarding plans, manage customers through the implementation phase, and ensure key milestones are met. The role requires superb communication, data analysis, creative problem-solving, and strong organizational skills. We offer a competitive salary, excellent benefits, and a dynamic work environment.

Requirements

• Superb communication skills - the role will involve speaking with a wide variety of stakeholders within our customers organisations
• Data focused - you’ll be working with numerous datasets and will need the ability to manipulate data and provide analysis
• Creative problem solving - complex implementations often throw curveballs, you’ll need to be able to demonstrate an ability to step back from problems with a creative and pragmatic approach to finding solutions
• Demonstrably highly organised - we’ll expect you to be able to show a flair for organisation

Responsibilities

• Work with Workshop & Technical Operations team to execute complex onboarding plans to streamline the customer through our implementation phase
• Use tools to manage customers through onboarding ensuring key actions and milestones are met whilst effectively communicating progress internally and externally
• Uncover, document and resolve problems and subsequent solutions during the customers’ onboarding journey
• Curate in depth and informative handovers to handover the customer relationship effectively post deployment

Preferred Qualifications

• Direct experience implementing complex hardware and software solutions
• Intermediate to advanced knowledge of Excel/Google sheets
• A degree in a technical, scientific or analytical discipline

Benefits

• 25 days of holiday
• Flexible working hours and work from home
• Up to 30 days per year work from abroad
• Up to 3 flexible bank holiday days
• 3% employer pension contribution
• ��200 total working from home budget
• Enhanced parental leave
• Up to 3 ‘childcare’ or ‘dependant’ days per year
• Mental health support through Spill
• Discounted gym memberships through GymFlex
• ��50 per person per quarter team social budget
• Additional entertainment budget and company parties
• Office food and drinks
• Optional Bupa healthcare and dental care through salary deduction
• Eye care vouchers
• Seasonal Flu jabs
• Cycle to work scheme
• Payroll giving through salary sacrifice