Onboarding Program Coordinator

Summary

Join Contentsquare as an Onboarding Program Manager and play a key role in facilitating the onboarding of new clients, ensuring smooth implementation, testing, and enablement guidance. You will be part of the Cairo Center of Excellence, focusing on the French market, and will work in a project management and customer advisory capacity. Your responsibilities will include managing client onboarding, ensuring product delivery and adoption, proactively managing expectations, and serving as the primary point of contact for onboarding-related matters. You will collaborate with various internal teams to align with client objectives and drive success, engaging with clients from diverse industries and managing different roles on the client side. You will also maintain project plans, manage escalations, and provide support to partners in the region.

Requirements

• Minimum of 3 years of experience in technical project management, engagement management, delivery management, or onboarding management, preferably within a SaaS company
• Excellent communication skills (both written and verbal) in English and French
• Demonstrated expertise in project management and customer-facing roles, particularly within global organizations
• Experience collaborating across regions, demonstrating strong proactivity and autonomy in interactions with internal peers abroad
• Proficiency in analytical thinking and problem-solving
• Comfortable managing and prioritizing multiple projects simultaneously
• Ability to thrive in a global, dynamic, cross-functional, team-oriented environment
• Sound understanding of Agile development processes and methodologies

Responsibilities

• Serve as a technical project manager to onboard new clients and effectively implement their Contentsquare products
• Take ownership of successfully onboarding a diverse portfolio of clients across EMEA, guiding them through the onboarding phase and driving implementation, testing, and enablement
• Ensure swift product delivery and adoption to facilitate insights delivery
• Proactively manage the expectations of both customers and internal stakeholders during the onboarding and deployment phases by identifying, engaging, and coordinating the appropriate resources
• Act as the primary point of contact for all onboarding-related matters
• Collaborate closely with Contentsquare's Account Managers, Customer Success Managers, Implementation Managers, Adoption Managers, and Strategic Consultants to align with clients' objectives and drive success
• Engage with clients from various industries (e.g., e-commerce, fashion, hi-tech, travel, etc.) and manage different roles on the client side (e.g., product managers, developers, e-commerce executives, data analysts, etc.)
• Maintain and update customer project plans and activities using our enterprise project management tool, Kantata
• Take responsibility for managing escalations within the client portfolio
• Provide support to our partners in the region as they oversee Contentsquare deployments for their end customers

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country