Onboarding Project Manager

Summary

Join Marqeta as an Onboarding Project Manager and become a vital part of our mission to change the way money moves. You will support project implementation efforts by educating, motivating, and launching customers on the Marqeta platform, working with various teams and stakeholders. This role requires 2-4 years of related experience, a Bachelor's degree or equivalent, and strong project management, organizational, communication, and problem-solving skills. The position offers flexible work arrangements, with options for remote work within the US or from our Oakland, CA headquarters. Marqeta provides competitive compensation and benefits, including health insurance, flexible time off, retirement savings, equity, parental leave, and professional development opportunities. Apply even if your experience doesn't perfectly match the description; your skills and passion will stand out.

Requirements

• Typically requires 2 to 4 years of related experience with a Bachelor's degree; or equivalent experience and PMI certification
• A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation. Skilled at creating realistic timelines and monitoring progress against key milestones
• Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail. You can manage multiple priorities simultaneously while maintaining accuracy in all project documentation and tracking systems
• A Natural Problem-Solver: You identify challenges proactively and implement effective solutions. You think critically to troubleshoot issues that may impact project timelines or deliverables
• A Relationship Builder: You develop and maintain productive working relationships with team members, stakeholders, and external partners. You demonstrate diplomacy when managing competing interests and priorities
• Excellent Communicator: You demonstrate strong verbal and written communication skills with the ability to effectively convey information across all organizational levels. Adept at facilitating meetings, preparing concise documentation, and ensuring all stakeholders remain informed
• Self-Motivated: You take initiative, work independently, and take appropriate action without direct supervision. You anticipate needs and proactively address potential roadblocks
• Highly Adaptable: Navigates changing priorities with ease and maintains composure during high-pressure situations. Quickly adjusts approach based on evolving project requirements

Responsibilities

• Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and quality
• Act as the primary point of contact for customers during implementation, building relationships and understanding integration needs
• Use project management tools and methodologies to deliver projects on time and to exceptional standards
• Develop strong relationships within Marqeta to streamline customer onboarding
• Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs

Preferred Qualifications

• Background in payments or financial services
• Experience with implementation projects for Midmarket and Enterprise clients
• Familiarity with Smartsheets, Jira, Salesforce, and other collaboration tools
• Experience supporting Revenue-facing teams

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development