Onsite Implementation Specialist

Summary

Join Nextech as an Implementation Specialist and play a key role in conducting implementation activities and executing Nextech’s standard implementation methodology. You will conduct client training, provide go-live support, and optimize post-go-live processes. This role requires issue investigation, creative problem-solving, and training clients and internal staff. Compliance with relevant regulations is essential. Nextech offers competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. We are an equal opportunity employer committed to diversity.

Requirements

• Bachelor’s degree in a related field
• 3-5 years of experience in the Healthcare IT industry, specifically software implementation
• Proven ability to build strong relationships and influence behavior
• Excellent verbal and written communication skills
• Strong interpersonal, time management, and organizational abilities
• Demonstrated creative problem-solving skills

Responsibilities

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology
• Complete practice assessments and workflow analysis guided by industry best practices
• Instruct clinical and non-clinical staff on the proper use of software applications
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress
• Perform additional responsibilities as assigned based on business needs
• Investigate and resolve client issues during implementation and go-live
• Identify opportunities for workflow improvement and optimization post-go-live
• Partner with internal teams to ensure successful implementation and alignment with client needs
• Communicate effectively with clients and team members to ensure alignment and satisfaction

Preferred Qualifications

• Knowledge of or experience in one of Nextech’s core medical specialties preferably Ophthalmology
• Familiarity with medical clinic workflows
• Understanding of HIPAA and PHI regulations
• Background in insurance billing

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• ICREATE Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options