Operations Analyst

Summary

Join finmid as an Operations Analyst in Berlin or remotely! This role focuses on maintaining service level agreements (SLAs) and improving operational processes within a dynamic and growing fintech company. You will troubleshoot complex issues, develop documentation, and analyze processes for scalability and user experience enhancement. The ideal candidate possesses 1-3 years of relevant experience, strong analytical and problem-solving skills, and proficiency in G-suite and SQL. finmid offers a flexible work environment, home office stipend, 30 days vacation, equity, and a collaborative culture.

Requirements

• 1-3 years of experience in a similar role, i.e. business operations, operational excellence, back-office operations, banking operations or servicing; preferably with experience in financial services, fintech, or similar
• User-first mindset, energized by the challenge of solving difficult, complex, and non-standard problems
• Strong prioritization skills and enjoy working in a quick-moving environment
• Process-driven and results-oriented, with ability to get things done
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Can-do' attitude, along with an optimistic and solution-oriented mindset, fostering a collaborative and proactive approach to challenges
• Proficiency in G-suite tools; SQL; etc

Responsibilities

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand
• Troubleshoot and solve edge cases that arise in delivering our operational processes
• Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing
• Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience
• Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery, as the first dedicated hire within this team

Benefits

• We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work
• We are flexible and cover whatever you need to be as productive as possible
• Home office stipend
• 30 days vacation
• Meaningful equity
• Open-minded and transparent culture that includes regular get-together meetings (e.g. All Hands, Brown Bag Lunch, Offsite)