Operations Analyst, Compliance & Fraud

Summary

Join Wingspan, a Series A NYC-based startup, as an Operations Analyst, Compliance & Fraud, and play a critical role in managing and optimizing compliance and fraud operations. Collaborate with engineering, product, and legal teams to resolve escalations, manage processes, and ensure smooth operations. Enhance operational efficiency through automation and documentation, reducing support escalation volume and response time. This remote role based in Poland offers a flexible work model prioritizing employee well-being and work-life balance. The position involves managing KYC onboarding, compliance reviews, AML transaction monitoring, and ledger reconciliation, as well as participating in policy development and handling technical compliance escalations. You will optimize screening systems, handle bank compliance requests, and analyze data to identify areas for improvement. Wingspan offers a competitive compensation package and various benefits.

Requirements

• Worked in other FinTechs or innovative financial institutions with prior experience in BSA/AML regulations and financial crime compliance
• 2-3 years of experience in KYC compliance review, transaction monitoring and surveillance investigations in AML, counter-terrorism, anti-bribery, and anti-fraud
• Experience reviewing alerts, conducting case investigations, and drafting/filing Suspicious Activity Reports (SARs)
• Ability to make risk-based decisions with current (and sometimes limited) information
• Work Experience: 3+ years working directly for SaaS or fintech companies in compliance and fraud operations
• Process Improvement: Demonstrated initiatives in streamlining support efficiency through documentation and internal processes
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
• Early-Stage Mentality: Ability to navigate complex challenges and remain confident in a rapidly changing, fast-paced environment
• Analytical Ability: Strong analytical skills to investigate complex technical issues, identify patterns, and propose solutions
• Customer Issue Resolution: Effective and efficient resolution of customer issues is critical for this role
• Available to work early morning shifts from 6:00 AM to 2:00 PM

Responsibilities

• Manage KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation
• Participate in the development and enhancement of internal policies and procedures related to AML and fraud prevention
• Handle all technical compliance escalations from the support team related to payments and platform issues
• Optimize and improve screening and alerting systems to reduce false positives and enhance the detection of suspicious behavior
• Handle bank compliance requests, manage complaints, and maintain strong relationships with banking partners
• Gather and analyze data on technical escalations and manual operational tasks to identify patterns, inefficiencies, and areas for improvement
• Conduct data-driven reviews of KYC onboarding, compliance review queues, AML transaction monitoring

Benefits

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" Macbook Pro
• Travel stipend for team off-sites
• Medicover Sports Membership