Wingspan is hiring a
Operations Analyst

Summary

Join us in our mission to create a company and products we love, as we celebrate our diverse workforce and promote an inclusive work environment that drives innovation and success. As an Operations Analyst, Compliance & Fraud, you will play a critical role in managing and optimizing our compliance and fraud operations.

Requirements

• Work Experience: 3+ years working directly for SaaS or fintech companies in compliance and fraud operations
• Process Improvement: Demonstrated initiatives in streamlining support efficiency through documentation and internal processes
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
• Early-Stage Mentality: Ability to navigate complex challenges and remain confident in a rapidly changing, fast-paced environment
• Analytical Ability: Strong analytical skills to investigate complex technical issues, identify patterns, and propose solutions
• Customer Issue Resolution: Effective and efficient resolution of customer issues is critical for this role

Responsibilities

• Manage KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation
• Oversee manual operational tasks, transition these processes from manual to automated, and ensure no bugs or issues arise during this transition and lifetime of the product or process
• Continuously improve the processes for handling payment and compliance escalations and operational tasks to increase efficiency and effectiveness
• Manage KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation
• Handle bank compliance requests, manage complaints, and maintain strong relationships with banking partners
• Gather and analyze data on technical escalations and manual operational tasks to identify patterns, inefficiencies, and areas for improvement
• Conduct data-driven reviews of KYC onboarding, compliance review queues, AML transaction monitoring, and ledger reconciliation

Benefits

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" Macbook Pro
• Travel stipend for team off-sites