Wingspan is hiring a
Operations Analyst

Summary

Join us in our mission to create a company and products we love, as we celebrate our diverse workforce and promote an inclusive work environment that drives innovation and success. As an Operations Analyst, Payments, you will play a critical role in managing payment escalations and operational processes.

Requirements

• 2-3 years of experience in payment operations, technical troubleshooting, or related fields
• Prior experience with reconciliation processes and identifying discrepancies in payment data
• Strong analytical skills to investigate complex technical issues and propose data-driven solutions
• Ability to work in a fast-paced environment with a strong focus on problem-solving and process improvement
• Work Experience: 3+ years working directly for SaaS or fintech companies in payment operations or related fields
• Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
• Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment
• Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies

Responsibilities

• Handle technical escalations from the support team related to payment and platform issues
• Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows
• Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them
• Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience
• Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks
• Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies
• Create documentation to streamline payment operations and reduce the volume and response time of escalations

Benefits

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" Macbook Pro
• Travel stipend for team off-sites