Billing Operations Analyst

Summary

Join Twilio as the next Billing Operations Analyst to support order management and billing functions. Collaborate with Deal Operations, Revenue Accounting, and Sales to ensure timely and accurate invoicing. This role requires a team player excited about streamlined processes and cross-functional partnerships. The position involves order processing, resolving customer inquiries, contract review, process implementation, data analysis, and participation in month-end close and audits. The ideal candidate will have 3+ years of experience in billing operations, proficiency in Excel, and excellent communication skills. The position is remote and based in Mexico City with occasional travel.

Requirements

• 3+ years experience in a Billing Operations role
• Experience with ERP systems like Zuora and/or Salesforce is preferred
• Excellent communication skills for internal and external stakeholders
• Proficiency in Excel
• Excellent attention to detail and analytical skills
• Ability to work under pressure, meet tight deadlines and prioritize various deliverables
• Ability to prioritize and multitask throughout high volume order processing
• Ability to identify, analyze, and resolve issues independently
• Collaborative working style and experience working cross-functionally
• Ability to participate in flexible timezone meetings periodically
• Excellent written and verbal communication skills in English

Responsibilities

• Ensure timely and accurate order processing and invoice generation
• Respond to and provide resolutions for internal and external customer inquiries
• Review and validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
• Participate in new process implementations, operational improvements, system enhancements, and, contributing from a subject matter expertise perspective
• Assist with Payment Portal uploads
• Ensure customer entitlements are provisioned correctly per the signed agreements
• Gather and format large raw data sets to assist with customer billing reporting and queries
• Participate in month end close, including: Managing and tracking recurring billing and required approvals and tracking and application of customer credits
• Participate in external and internal audits as needed

Preferred Qualifications

• Experience working in the SaaS/technology industry
• Experience working with an international team

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program