Remote Operations and Admin Assistant

Summary

The job is for a full-time remote Operations and Admin Assistant at Impact School, a company that helps entrepreneurs scale their businesses. The position requires 2+ years of customer support experience, 2+ years as an Operations or Admin Assistant, 1+ years in the consulting industry (preferred), GHL software experience, calendar and email management, budget and event management, project management skills, and ClickUp experience. Responsibilities include supporting the COO, managing customer payments, maintaining ClickUp, sending follow-up notes, submitting tech support tickets, organizing events, and proactively reaching out to non-engaging members. The position offers remote work and potential for team growth and leadership roles.

Requirements

• Excellent English communication skills
• At least 2+ years of customer support experience
• At least 2+ years of experience as an Operations or Admin Assistant or similar role
• Experience using GHL software or similar software
• Experience with calendar and email management
• Experience with budget and event management
• Experience managing customer payments and solutions
• Excellent project management skills and the ability to multitask
• Has experience using task management and project management tools (ClickUp, Zapier, Google Apps)

Responsibilities

• Support the COO with all operational activities/tasks/projects
• Supporting all departments (and the COO) with operations, specifically execution-wise
• Managing overall customer payments and chasing any late/overdue payments, including emails
• Taking notes of action items and translating them to ClickUp during targeted interactions
• Supporting the management and upkeep of ClickUp (daily, weekly, and monthly)
• Making sure that all team members are using and updating ClickUp properly
• Sending follow-up notes/recap to team members after certain targeted interactions (as directed by the COO)
• Sending template email reminders 24 hours before monthly all hands, monthly TIs, quarterly TIs, and waterfall distribution TIs (note - TI is short for targeted interaction)
• Submitting Tech support tickets if any tech issues are discovered
• Daily sweep of MyScaleSystems to see if anything is out of the ordinary
• Organizing events based on the budget given by CEO and/or COO
• Proactively reaching out to members that are not engaging in community

Preferred Qualifications

At least 1+ years experience in the consulting industry (preferred)

Benefits

• Completely remote
• Potential to grow a team and move into a leadership role
• Consistent support from team members. We pride ourselves on working WITH each other and giving as much support as is asked